MugClub Community

How Do I Claim My Mug/Submit My Address?

To be sent a mug, please submit your mailing address by clicking “Claim Your Mug” to the right of the Mug Club newsfeed (mugclub.rumble.com/newsfeed).

You can also access the address form by copying/pasting or typing this link into your browser (make sure you are logged in first):

https://mugclub.rumble.com/newsfeed?mailingPopup

If you are using a mobile phone:

You can only claim your mug on the web (not through the app). You will need to open a web browser, log in, and then copy/paste or type the above URL into the browser. (If it keeps redirecting to the app, try temporarily uninstalling the app, then submit your address and reinstall it).

If you already submitted your address, then you don’t need to take any further action; you will be sent a mug (instead of “Claim Your Mug” it will say “Edit Your Mailing Address”).

The deadline to submit your address to claim your mug is by the end of the day on February 27th.

How do I get the Military/Veteran or Student discount?

Rumble is thrilled to have Mug Club become part of Rumble Premium, but during this transition, the military/veteran/student discount is not available. Please stay tuned for updates on discount/promo codes.

Where can I buy Louder with Crowder merch?

https://crowdershop.com/

How do I view videos from specific hosts (Nick Di Paolo, Bryan Callen, etc) on Mug Club?

You can view/search for the content of the different MugClub hosts by specific videos or videos organized into Playlists in the Content section:

https://mugclub.rumble.com/content/videos/playlists

To view current and past LWC Daily show live streams, click the “Live” tab in the Content section.

https://mugclub.rumble.com/content/live/all

Also, if you go to the MugClub newsfeed page (mugclub.rumble.com/newsfeed), you can use the newsfeed filter “Posts by” and set it to show “Posts by team members” and you’ll see the icons of all the MugClub hosts - click on the host’s icon whose content you want to see, and then the newsfeed will only show their content.

What is Locals?

Locals is a subscription-based community platform. This is a place for independent creators to publish content, engage with supporters, and make money from subscriptions.

What are Locals coins?

Locals coins is used as a type of currency on the Locals app. Members can purchase coins equivalent to a month's worth of support and then give the coins to the creators as a form of payment. This is a route we had to take in order to satisfy Apple and Google store guidelines. We encourage members to support via web when possible, you will be able to access the app as a supporter if you've subscribed via the web already.

What do I get access to as a supporter?

As a supporter, you will be able to post and comment on posts in the community you support. You can participate in Live Streams and Chats when a creator starts one. You will also be able to view supporter only posts and comment on them as well. These supporter only posts can vary in content by creators; some will post exclusive videos/podcasts, some will give discount codes or early access to different events, or share personal posts they would otherwise not share in public, etc. Content can be accessed easily by supporters in the Content Library as well.

Where can I manage my subscriptions?

You can manage your subscriptions in the Manage Support tab on the left side navigation on the web version inside of each community you are a part of or in the Settings page from the app.

How can I update to an annual subscription?

If a community has annual subscriptions, you can currently update a monthly subscription to an annual subscription if you supported the community with a credit card. If you are currently subscribed via a different method, you will need to cancel your existing subscription and create a new one with a credit card to get this option.

How do I use a promo code?

Promo codes are created by creators in a community to offer free trials or discounts. Promo codes can only be used on new subscriptions and ones paid by credit cards (not coins). When using a promo code, make sure you "Apply" them correctly. They will explicitly tell you what you are getting before you submit your payment.

Does subscribing multiple times extend my current subscription time?

No, subscriptions/support will alway start immediately as they are each separate supports. They do not stack and extend on top of each other. If you decide to do this for whatever reason, just be aware that you will be paying for overlapping periods.

How do I create my own community?

You can create your own Locals community by logging into Locals.com and selecting the Create a community option.

What's My Newsfeed?

"My newsfeed" is a personal newsfeed that combines all posts made by members you follow into one feed. You will also see posts from communities you are not a part of as long as it's posted by someone you follow.

How do I leave a community?

You can leave a community by going into Manage Profile under your username. It will direct you to Locals.com under My Communities and click on Leave next to the community you want to leave.

How can I delete my account?

You can delete your account by going to Locals.com and going into the Settings under Profile. Please remember to cancel any subscriptions if you decide to do so.

What does deleting my account do?

Deleting your account is permanent and cannot be recovered. All of your posts which were commented on will be under the anonymous member account. You can create a new account under the same email at any time as we remove all your private information from the deleted account. Please remember to cancel any subscriptions you were a part of.

Can I edit or delete my post/comment/reply?

Yes, you can edit or delete anything you have posted in the community. Find the 3 dots (usually located in the top right corner of your messages) and select Edit or Delete.

What type of files can I upload

For video *mpeg *mp4 *ogg *mov *webm *x-ms-wmv *x-flv *3gpp *3gpp2 For audio * mp3 * mpeg4 *wav * m4a For images * png * jpg * gif * webp

Why can I only post X amount of posts per day?

Each community creator can set a limit to how many posts supporters can post per day and the frequency of the posts. This is to ensure that everyone gets a chance to have their posts seen in the newsfeed and to have more diverse content.

How can I adjust my notifications settings?

On the left hand menu, click on the "Notifications" tab. There you can change your preferences.

How do I follow members?

You can follow members by clicking on their names in the newsfeed or on the Members page which will take you to the member's profile. Click on follow which will allow you to sort on posts on the newsfeed by who you are following. Please note that following someone does not mean you are privy to more information about this member than someone who is not following them.

How do I save/bookmark a post?

You can save a post to find easily later by bookmarking it. To bookmark, click the 3 dots in the upper right corner of a post and click Bookmark. To find you bookmarks later, in the community you're in, change the Post by filter (upper left corner above the newsfeed) to Post by Bookmark.

How do I gift a subscription?

You can gift a subscription with coins to other members or a non-member. You can do so here: locals.com/gift/form You can read more about gifting here: https://support.locals.com/en/article/gifting-subscriptionscoins-1n8paqh/

Why do some of my notifications say "Content Deleted"?

Sometimes we notify members of new posts/comments/replies/etc and then the author or we remove the content. Instead of deleting your notification, we just show "Content Deleted". We do this so members won't wonder where the notification alert went.

What are the badges that some members have next to their avatar?

There are a few badges that member can have: - the community creator will have a blue check mark - the creator's team will have a light blue check mark - super members will have a yellow star - diamond supporters will have a blue diamond

FAQ